If your game is missing some pieces, please contact our
Customer Service Policies
No publication is 100% error-free, so we know there will be customer service issues. We strive to fulfill all such customer service requests in a timely manner. It takes 2-4 weeks on average to fulfill such requests, depending on the type of request and the game in question. However, do note that some parts are located in Europe and thus take more time to reach customers on other continents.
Since it takes some time to process (and ship) requests please do not email too soon after your initial request. Such emails just clog up the customer service inbox which actually delays the timely fulfillment of issues.
Thank you for understanding and your support.
For all other requests, please contact us at:
Z-Man Games, Inc. tel: 450-424-0655 fax: 450-424-1490
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